Terms & Conditions – Next Edits
Overview
This Service Level Agreement (SLA) defines the level of service expected from Next Edits for photo editing services. It outlines turnaround times, quality standards, support, and responsibilities.
Scope of Services
This SLA applies to all services provided by Next Edits, including:
- Portrait retouching
- Product photo editing
- Background removal/replacement
- Color correction and enhancement
Service Availability
- Services are available 24/7 for order submission
- Production operates during business hours: [Insert your working hours]
- Support response time: within 12–24 hours
Turnaround Time (TAT)
Estimated delivery times:
- Basic Editing: 12–24 hours
- Standard Retouching: 24–48 hours
- Advanced Editing: 2–4 business days
- Bulk Orders: Based on project size and agreement
⚠️ Delivery times may vary depending on:
- Image complexity
- Number of images
- Revision requests
Quality Assurance
Next Edits commits to:
- High-quality, consistent editing
- Attention to detail
- Color accuracy and natural results
Each image goes through a quality check process before delivery.
Revision Policy
- Free revisions included: [Insert number, e.g., 1–2 revisions]
- Revision requests must be submitted within 3–5 days after delivery
- Additional revisions may incur extra charges
Client Responsibilities
Clients must:
- Provide clear instructions and reference images (if needed)
- Upload high-quality original images
- Respond promptly to queries or clarification requests
Delays caused by missing information may affect delivery timelines.
Delivery Method
- Final files will be delivered via:
- Cloud storage (Google Drive / Dropbox / WeTransfer)
- File formats: JPEG, PNG, PSD, TIFF (as requested)
Issue Resolution
If you are not satisfied:
- Report the issue within 5 days of delivery
- We will review and fix the issue promptly
- Escalations will be handled within 24–48 hours
Service Credits / Compensation
In case of failure to meet agreed service levels:
- Minor delays: Priority handling of next order
- Major delays: Partial refund or discount (case-by-case basis)
Data Security & Confidentiality
- All client files are kept confidential
- Files are not shared with third parties
- Data is stored securely and may be deleted after [X days]
Limitations
This SLA does not cover:
- Delays due to client response time
- Force majeure events (internet outages, natural disasters, etc.)
- Issues arising from low-quality source images
Changes to SLA
Next Edits reserves the right to update this SLA at any time. Updates will be posted on our website.
Contact Support
For SLA-related queries or support:
Email: info@nextedits.com